What is ISO 9001?
ISO 9001 is the internationally recognised Quality Management System.
The ‘Quality’ refers to the quality of the product or service that you provide to your customer.
Management of those aspects of your business that impact the quality of the product or service can equally be termed Business Management.
ISO 9001 is a business process based structure, and has eight underlying principles;
· Customer Focus
Meet customer requirements, exceed customer expectations.
Provide direction and create an environment for achieving objectives.
· Involvement of People
Utilise the skills and abilities of people within the organisation.
· Process Approach
Define the business as a set of interrelated processes.
· System Approach to Management
Manage business processes and their relationships.
· Continual Improvement
Strive to improve business performance.
· Factual Approach to Decision Making
Effective use of real data and information.
· Mutually Beneficial Supplier Relationships
Enhance the value of business partnerships.